HH 98 Privacy Policy — How We Protect Your Data on hh98.wine

This Privacy Policy applies to all individuals who interact with hh 98 — including registered account holders, prospective players who browse hh98.wine without registering, and anyone who contacts hh 98 through any channel. If you are using hh 98 on behalf of another person (which is not permitted under our Terms and Conditions), this policy still applies to any personal data submitted in connection with that use.

The data controller for the personal data collected through hh98.wine is hh 98. Our primary contact point for all data-related queries is support@hh98.wine.

hh 98 is designed for users in Pakistan. While nothing technically prevents access from outside Pakistan, this Privacy Policy reflects our operations and commitments as a platform built for Pakistani players, conducting all transactions in PKR through Pakistani payment channels.

When you register on hh 98 or interact with the platform, you provide personal data including:

• Registration data: Full name, date of birth, mobile number, and any other details required to create and verify your account on hh 98.
• Payment information: Mobile wallet identifiers (Easypaisa, JazzCash, NayaPay, SadaPay), IBFT bank account details, or card information for Visa/Mastercard deposits and withdrawals. hh 98 does not store full card numbers — payment processing is handled by our certified payment providers with their own security standards.
• Identity documents: If identity verification is required (for example, before a large withdrawal), we may ask for a copy of a CNIC or other government-issued identification. This data is handled with the highest level of care and stored only as long as legally required.
• Support communications: Records of chat conversations, emails, or other communications you have with the hh 98 support team.

When you use hh98.wine, hh 98 automatically collects certain technical and behavioural data:

• Device information: Device type, operating system, browser type and version, screen resolution, and device identifiers.
• Network data: IP address, mobile network information, and approximate geographic location derived from your IP address.
• Usage data: Pages visited on hh 98, time spent on each section, click patterns, games opened, and navigation paths.
• Transaction logs: A full record of every deposit, withdrawal, bet placement, and game result associated with your hh 98 account.

This automatically collected data is used primarily for security, fraud prevention, platform performance optimisation, and regulatory compliance. It is not used for cross-site behavioural advertising.

hh 98 uses the personal data described in Section 2 for the following specific purposes:

• Account creation and management: To register your account on hh 98, verify your identity, and maintain your account in good standing.
• Transaction processing: To process your PKR deposits and withdrawals via Easypaisa, JazzCash, and other accepted payment methods, and to maintain an accurate record of your wallet balance on hh 98.
• Bet settlement and game operation: To record, settle, and if necessary dispute your bets and game results on hh 98. Game history is retained to resolve disputes and provide audit trails.
• Fraud detection and security: To identify and prevent fraudulent activity, money laundering, multi-accounting, and other conduct prohibited under hh 98's Terms and Conditions.
• Responsible gaming monitoring: To detect patterns of play that may indicate problem gambling behaviour, and to apply responsible gaming tools where appropriate. For more information, visit our Responsible Gaming page.
• Customer support: To respond to your queries, resolve complaints, and communicate updates about your account on hh 98.
• Platform improvement: To analyse usage patterns and improve the features, performance, and user experience of hh 98 for Pakistani players.
• Legal compliance: To fulfil obligations under applicable law, including anti-money laundering requirements and any lawful requests from regulatory authorities.
• Marketing communications: To send you promotional offers and updates about hh 98, but only with your consent and only in ways that comply with applicable rules. See Section 10 for how to manage these preferences.

hh 98 processes personal data on one or more of the following legal grounds depending on the type of data and the purpose of processing:

• Contractual necessity: Processing required to fulfil the agreement between you and hh 98 — including operating your account, processing transactions, and settling bets.
• Legal obligation: Processing required to comply with applicable laws — including age verification, anti-money laundering identity checks, and record-keeping requirements.
• Legitimate interests: Processing that serves hh 98's legitimate operational interests where those interests are not overridden by your rights — including fraud detection, security monitoring, and platform analytics. hh 98 conducts a balancing assessment before relying on this ground.
• Consent: For processing that is not strictly necessary but that you have explicitly agreed to — including receiving promotional communications from hh 98. You can withdraw consent at any time without affecting the validity of processing carried out before withdrawal.

hh 98 does not sell your personal data. We share data only in the following limited circumstances and only to the extent necessary for the stated purpose:

• Payment processors: Certified payment providers that process your PKR deposits and withdrawals (Easypaisa, JazzCash, NayaPay, SadaPay, and banking partners for IBFT and card transactions). These providers receive only the information needed to complete your specific transaction and are contractually bound to use it for no other purpose.
• Identity verification providers: Where enhanced KYC (Know Your Customer) verification is required, hh 98 may share your identity documents with a certified verification service. These providers are bound by strict data protection obligations.
• Game platform providers: Where hh 98 uses licensed third-party game software or live dealer platforms, minimal technical data may be shared to enable the game session. No more data than is operationally necessary is shared.
• Legal and regulatory authorities: Where hh 98 is required by law or a lawful order to disclose information — for example, in connection with an anti-money laundering investigation. hh 98 will notify you of such disclosures where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or asset sale involving hh 98, your data may be transferred as part of that transaction. You would be notified of any such transfer and your rights would be preserved.

hh98.wine uses cookies and similar technologies to provide a functioning, secure, and personalised experience. We do not use cookies for cross-site advertising or to build behavioural profiles to sell to third parties.

hh 98 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Key measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and hh98.wine.
• Encryption at rest for all personal and financial data stored in hh 98 databases.
• Role-based access controls that limit which internal staff can access different categories of data.
• Real-time security monitoring with automated alerts for anomalous access patterns or potential breaches.
• Regular security assessments and vulnerability testing of the hh 98 platform.
• Two-factor authentication available to all account holders on hh 98 — strongly recommended, especially if you regularly access your account from multiple devices.

In the event of a data breach that affects your personal data, hh 98 will notify you without undue delay and take immediate steps to contain and remediate the incident. We will also report to relevant authorities where required by applicable law.

hh 98 retains personal data only for as long as is necessary for the purpose it was collected, or as required by applicable law. The following general retention periods apply:

• Account data: Retained for the duration of your account on hh 98, plus 5 years following account closure — this retention period reflects standard anti-money laundering record-keeping requirements.
• Transaction records: Financial transaction records are retained for a minimum of 5 years from the date of the transaction in accordance with applicable financial record-keeping obligations.
• Betting and game history: Retained for a minimum of 3 years to support dispute resolution and regulatory audit requirements on hh 98.
• Support communications: Chat logs and email correspondence are retained for 2 years from the date of the last communication in a thread.
• Identity documents: Retained for 5 years from the date of verification or account closure, whichever is later.
• Device and technical data: Retained for 12 months in most cases unless required to be held longer in connection with a security investigation.

Once a retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked back to you. hh 98 conducts regular data audits to ensure retention obligations are met.

hh 98 may send you promotional offers, bonus notifications, and updates about new features or games via SMS, email, or in-app notification — but only where you have consented to receive such communications.

You can manage your marketing preferences at any time through your hh 98 account settings, or by contacting support at support@hh98.wine with the subject line "Unsubscribe". Opting out of marketing communications will not affect your ability to use any feature on hh 98, and you will still receive essential service notifications (such as transaction confirmations and security alerts).

hh 98 will never sell your contact information to third parties for their marketing purposes. If you receive a marketing message purportedly from hh 98 through an unexpected channel, please report it to our support team immediately.

hh 98 may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. When material changes are made, we will notify registered users via their hh 98 account or by email at least 7 days before the updated policy takes effect.

The most current version of this Privacy Policy will always be available at hh98.wine/privacy-policy with the effective date clearly displayed at the top of the page. Continued use of hh 98 after the effective date of any update constitutes acceptance of the revised policy. If you do not agree with changes to this policy, you should close your account before the effective date.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have concerns about how hh 98 handles your personal information, please contact us through any of the following channels:

• Email (data queries): support@hh98.wine — please use the subject line "Privacy Query" so your request is routed correctly.
• Live Chat: Available within your hh 98 account after login. For privacy-related requests, please identify your query as a data protection matter at the start of the conversation.

hh 98 aims to respond to all data-related requests within 10 business days. Complex requests — such as full data subject access requests — may take up to 30 days. We will acknowledge receipt of your request within 3 business days and keep you updated throughout the process.

For related policies, please also read our Terms and Conditions and visit our Responsible Gaming page.